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Background
In 1979 the Founder of Action Packaging,
Inc., Doug Rice, was working at the family business, Rice
Packaging, Inc. and was upset that their label suppliers could
not deliver labels quickly. Through an error, a critical label
had been overlooked when a group of labels were ordered. "I need
them by Thursday for a customer's job!" he exclaimed to the
printer, "And we're out." The printer responded, "well, we're
kind of behind, how about early next month? You know, our normal
delivery time is four weeks, and we will get them to you in
two."Thus was founded the burning desire that
exists today in Action Packaging: do what the others say you
can't. From that day forward, the Company motto has been "Action
Packaging is Response!"
Today, Action Packaging Systems, Inc. is a
dynamic, growing company in the label printing industry. The
company has created an industry presence by offering rapid
response to requests for quotations, quality products and
systems solutions to its customers' needs.
Facilities
Headquartered in Ellington, Connecticut,
about 15 miles northeast of Hartford and a 2nd
facility in High Point, NC; the Company employs over 50
Associates. The plants are integrated through the use of
real-time technology allowing for 24 hour efficiency/load
monitoring, which further shortens response times.
Contact
With so many ways to contact Action
Packaging, we are always just a mouse click or phone call
away.
Please contact our Headquarters Office at 1-800-635-5364
(Outside Connecticut) or 1-860-872-6311 (In Connecticut) to
speak to a live person. We can also be contacted via fax at
1-860-875-4293 or contact us via email.
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Service Standards Are To....
Treat customers promptly, with courtesy and respect;
Establish clear and concise delivery standards and timelines;
Personally identify ourselves to customers during visits,
meetings and on the telephone;
Use information technology systems to support internal
operations and provide customer with feedback;
Continuously evaluate internal processes to improve performance
and enhance staff skills;
Provide regular feedback to customers on the status of projects
and requests;
And always remember... that customers are not interruptions
to our work, they are the reason for it! |
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